patrickg.net

I just got moved in to a new place. I had been there all weekend with just telephone and cable, no internet. I called on Monday morning, to check if suddenlink had completed their site survey so they could transfer my cable/internet services over. I had my digital box, remote, modem, all standing by. When I got the rep on the phone, i was a little surprised to hear…they didnt know what house/account i was calling about.

The previous friday i made the call to transfer. I gave them the address of the new place, and they confirmed that the surrounding two houses had service so it wouldnt be an issue. They told me they were going to do a site survey and it would take 2-4 days. Turns out they had/have no idea what they were talking about.

The house is my grandmother’s house. She has Alzheimers and is living with my parents, so my wife, myself, and my son moved in. Like i said before, it has cable now, being paid for by my dad.

I was surprised to hear monday morning that they couldnt find the address. I went back and forth with the rep, and they said to call back tuesday.

Tuesday morning i call back. They found the house. The account is in my dead grandfather’s name (dead 15 some years now) and they would need a death certificate, in order to terminate service and transfer my account. Seriously? I call my dad and he makes a stop at the court house to get a death certificate. I call them back and am now told they once again cannot locate the account. Searched by name, address, nothing. Who’s death certificate did i just get then, and why? I told the rep, if they cant find the address, why cant we just start a new account here, just as if it never had service before, even though it did. I held the phone to the TV while watching comedy central to illustrate that i had cable currently. They said, that if they placed the order, it would be canceled when they found the account. Wait…i thought they couldnt find it. If they can or would find it, why cant they find it now, and disconnect. They said its not coming up in the search. Well i told them to send a truck then. They argued again that it would have to be canceled. I had a prepaid walmart visa with $130 to pay my balance to start the transfer of my services, which i VERY WISELY did not pay until they could get a grasp on what was going on. This went on for about 45 minutes back and forth until i just had enough arguing with them.

I made 1 call to verizon, and within 10 minutes, had a DSL order put out, had my starter kit shipped, and only have to pay $29 a month, and not even until the end of the first month of service.

Id love to have suddenlink at my house, but they apparently refuse to give me service.

To Suddenlink; i will gladly cancel my verizon DSL order and go with suddenlink if you can remedy this before they come out on the 7th of may. However i expect to have my balance waved (even in part) in lieu of my incredible inconvenience. Ive been without internet for going on 5 days, unable to work (i work from home) had to trouble my relatives for information, and seriously, get a death certificate? If not, dont worry, cause verizon appears to be rolling out FIOS soon, and i will be the first to upgrade, and recommend to all that i know, to do the same.

WE ARE ONLINE – READ THE CONCLUSION HERE

This entry was posted on Thursday, April 29th, 2010 at 12:11 am and is filed under blog. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.